The right material for the right audience
As part of our overall consultancy services, we are happy to offer a fully
bespoke service to develop and deliver (if required) system training to client personnel.
To date, we have developed training materials to satisfy the following
scenarios (although we are always happy to discuss new requirements):
Training to client IT staff as part of the knowledge transfer
process during the implementation project.
The knowledge transfer process
should be an on-going process
though out the implementation project,
however it is sometimes
required to supplement this with more formal
training sessions.
This can be useful help improve the
depth of knowledge across
the whole team rather than having
individual specialists.
This can also be a requirement in
scenarios where key client team
members leave the project and
replacements must be brought up
to speed.
Formal training materials are also an
invaluable asset to the
support teams, to assist in all manner of
future activities such as
system upgrades, team member cross training,
and new
recruitment induction programmes.
Training to client 'Super Users'.
For larger clients, the training
of the user community can fall into
two distinct levels, the super users and
the end users.
The role of the super users will be
that of training the end users
and being first line support for any day
to day system issues that
may arise.
Therefore the super users will
require a more in-depth
understanding of the system, and will be trained more
thoroughly.
In many cases, they may already be involved with the
implementation through such activities as user acceptance testing.
The training materials required by
the super users will not be as
detailed and all encompassing as that
required by the IT support
teams, but will still require a greater
scope than simply the
immediate processes. The super user must
understand the
integration elements of the system so that they are best
placed
to liase and resolve issues in other departments that have affected
their own department's work.
Training to client 'End Users'.
The end user training materials
will be focussed on the process
activities and system tools available
to allow the user to complete
their own process responsibilities.
This training will be at a field by
field level within each of the
relevant menu options.
While additional information can be
beneficial, this should be
kept to a minimum. The focus of these materials
should be to the
job in hand, and they should be useable as a quick
reference
guide. If the user must wade through pages of text to find
the
answer they need, they will not use these materials.
Training to third party companies that are related to the SAP market
place but that do not direct access.
We have been happy to produce very
bespoke training materials
to help people in non SAP environments
understand the important
concepts of the SAP system.
The type of client who have benefited
most from these services
have been IT recruitment agencies.
Once their
SAP recruitment teams have a real feel for the system
and its
various component modules, they are better placed to
understand and
communicate their client's SAP job requirements.
This greater
understanding also finds these agency personnel
better able to build
credibility and professional relationships with
their
clients.
